Returns, refunds and terms and conditions of sale and services.

These Terms and Conditions apply to the purchase of goods and/or services detailed in our quotation (together, the Works) by the buyer (you) from Valley Upholstery Ltd, a company registered in England and Wales under number 13718033 whose registered office is at 40–42 Grosvenor Street, Stalybridge, Cheshire, SK15 1RR (We or us).

They are accepted when you accept a quotation, confirm an order in writing, pay a deposit, or we collect or deliver items or commence services (whichever is earlier). The quotation and these Terms form the Contract. They exclude other terms you try to impose unless we agree them in writing.

Where you are dealing as a consumer (private individual for personal use), your statutory rights under the Consumer Rights Act 2015 and other consumer law are not affected by anything that would be illegal for us to exclude. Where you are a business customer (including hospitality, hotels, pubs, offices, trade and public bodies), the commercial terms below apply in full.

A "business day" means any day other than a Saturday, Sunday or bank holiday in England and Wales. The headings in these Terms and Conditions are for convenience only and will not affect their interpretation. Words imparting the singular number include the plural and vice versa.

Goods means materials and products we supply (for example foam, fabric, components, finished pieces manufactured for sale). Descriptions in sales materials are a guide only; the quotation controls. We may change specifications to meet safety or legal requirements.

Services means reupholstery, recovery, repair, restoration, foam replacement, measurement, installation, on-site fitting and similar work. For services, the furniture or seating usually remains your property. We work on it under the Contract; risk and title clauses that only make sense for goods we sell to you do not transfer ownership of your existing furniture to us.

Restocking fees apply only to unused standard goods we can resell, not to bespoke recover labour once work has started (unless we agree otherwise in writing).

The price (Price) of the Works is set out in our quotation current at the date of your order or such other price as we may agree in writing. Prices are exclusive of VAT and of packaging, collection or delivery charges unless stated. If the cost of materials or labour to us increases due to any factor beyond our control before we complete the Works, we may increase the Price only after we have told you in writing; you may cancel unfinished work that has not started if you do not accept the increase. You may be entitled to discounts at our discretion.

Unless the quotation states a deposit and staged payments, payment is due in full when goods are delivered or collected or when services are completed and handed back. Many commercial jobs require a deposit and balance on completion; if so, those amounts and dates in the quotation apply.

We will invoice you for the Price either: on or at any time after delivery or completion; or where the Goods are to be collected by you or where you wrongfully do not take delivery, at any time after we have notified you that the Goods are ready for collection, or we have tried to deliver them.

You must pay according to any credit terms agreed in writing or, if none, on a pro-forma basis / on delivery or completion. You must make payment even if delivery of goods we sell has not taken place and / or title in those goods has not passed to you.

If you do not pay within the period set out above, we will suspend further work or deliveries and, without limiting any other rights or remedies for statutory interest, charge interest at the rate of 8% per annum above the base rate of the Bank of England from time to time on the amount outstanding until you pay in full. Time for payment will be of the essence of the Contract.

All payments must be made in British Pounds by cash, BACS, CHAPS, or debit / credit card. We do not accept cheques. Both parties must pay all amounts due under these Terms in full without any deduction or withholding except as required by law, and neither party may set off amounts to justify withholding payment.

Details of the Works as set out in our sales documentation are subject to alteration without notice and are not a contractual offer capable of acceptance until a quotation is accepted. The quotation (including any non-standard price negotiated) is valid for 30 days only from the date shown unless expressly withdrawn earlier. Either of us can cancel the order for any reason prior to your acceptance (or rejection) of the quotation.

After acceptance, cancellation of services that have started may mean you pay for labour and materials reasonably incurred. Cancellation of unused standard goods may attract a restocking fee of £25 or 10% of that goods line (whichever is higher) if we accept the return.

This section applies only when you are a consumer (not buying for the purposes of a business) and you have entered into the contract with us at a distance, for example over the phone, by email or through our website, without meeting us face-to-face.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel a distance contract within 14 calendar days from the day after the day on which the contract was concluded (for services) or on which you receive the goods (for goods), without giving any reason. To exercise this right you must inform us of your decision to cancel by a clear statement -- email is fine: sales@valleyupholstery.co.uk. To meet the cancellation deadline it is sufficient that you send your communication before the 14-day period has expired.

If you cancel, we will reimburse all payments received from you (excluding any supplementary delivery costs arising because you chose a delivery method other than the cheapest standard delivery we offer) without undue delay and not later than 14 days from the day we are informed about your decision to cancel. Reimbursement will be made using the same means of payment you used for the initial transaction unless you have expressly agreed otherwise.

Important exceptions. The 14-day right to cancel does not apply to:

• Goods made to your specifications or clearly personalised (Reg 28(1)(b)). Most of our work falls into this category -- for example, foam cut to size for your specific dimensions, sofas or chairs reupholstered in fabric you have selected, cushions made to measure, caravan or campervan seating recovered in fabric of your choice, and any bespoke commission. Once we have started work on a personalised item the contract cannot be cancelled under this right.
• Services that have been fully performed, where you asked us to begin within the 14-day period and acknowledged you would lose the right to cancel once the service was complete (Reg 36(1)).

Where you ask us to begin work within the 14-day period and the work is not yet complete when you cancel, you must pay us a reasonable amount in proportion to what has been performed up to the time you cancel.

If you are buying for a business or as a trade customer, this 14-day right does not apply -- the "Cancellation and alteration" clause above governs.

We will arrange collection or delivery to the address specified in the quotation, or your order, or to another location we agree in writing. If you do not specify a delivery address or if we both agree, you must collect from our premises.

Subject to any special delivery arrangement, delivery and handover during workshop hours must be accepted between 08:30–17:00 Mon–Fri or 10:00–14:00 on Saturdays, unless by prior arrangement.

If you do not take delivery or allow access we may, at our discretion and without prejudice to any other rights:

• store or arrange for storage and charge associated costs including transportation, storage and insurance; and / or
• plan for redelivery and charge the costs of such redelivery; and / or
• after 10 business days, dispose of or resell only goods that belong to us and charge you for any shortfall below the price of those goods.

Any dates quoted for delivery or completion are approximate only, and time is not of the essence unless we agree otherwise in writing. We will not be liable for delay caused by a circumstance beyond our control or your failure to provide adequate access or instructions.

We can deliver or perform work by instalments, which will be invoiced and paid for separately. Each instalment is a separate contract. Delay or defect in one instalment does not entitle you to cancel any other instalment.

Inspection (delivery / handover): You must inspect goods and completed services on delivery, collection or handover. Notify us in writing of damage, shortages or obvious defects within 15 days of delivery or handover, with details and photos where possible. If we agree a defect exists and you have complied with this clause, we will repair, replace or refund the affected item or re-do the affected services as appropriate, and we will cover reasonable associated collection or shipping where the defect is our responsibility.

Craftsmanship guarantee (workmanship): Separately from the 15-day inspection period, we guarantee our workmanship on reupholstery and recovery services for two (2) years from the handover date, provided you have used and maintained the seating reasonably and in line with any care guidance we supply. This covers faults arising from our workmanship (for example seams, fixing, foam fitting we installed) and does not cover fair wear and tear, misuse, spills, cleaning damage, fabric fade from sunlight, third-party alterations, or failure of customer-supplied materials. We may repair or re-work the affected area at our option. Fabric and materials remain subject to manufacturer limitations.

We are not liable for defects if: you fail to give notice as required; continue using the item after notice without our agreement; ignore our care or use instructions; or the issue is normal wear, misuse, negligence or third-party acts.

Risk in goods we sell to you passes on delivery or collection. Title to those goods remains with us until we receive payment in full in cleared funds for those goods and any other sums then due. Until title passes you must store them separately, keep them insured for their full price, and allow us to recover them if payment is not made.

This clause does not transfer ownership of your existing furniture that we recover as a service.

We may terminate the Contract if you commit a material breach of these Terms; become or, in our reasonable opinion, are about to become the subject of a bankruptcy order or other insolvency process; enter a voluntary arrangement with creditors; or enter liquidation, administration or similar proceedings.

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any liability that cannot legally be limited.

Subject to that, for business customers our total liability under the Contract will not exceed the total Price payable for the Works giving rise to the claim. We are not liable for indirect or consequential loss, loss of profit, business, data, reputation or goodwill, or losses caused by your breach or by events beyond our reasonable control.

For consumers, your statutory rights remain and we do not exclude liability where the law forbids it.

Notices under these Terms must be in writing. Email to the last notified address is sufficient when sent successfully. Notices may also be delivered by courier or post (fifth business day after national ordinary mailing; tenth business day for airmail). Address notices to the most recent address or email notified by the other party.

We process personal data in line with UK GDPR and the Data Protection Act 2018.

For the personal data we collect from customers (including names, contact details, postcodes, photos uploaded for quotes and the content of your enquiries), Valley Upholstery Ltd is the data controller. We decide what data is collected, why, and for how long, and we are legally responsible for its protection.

Where we process personal data on a business customer's behalf, that customer is the controller and we are the processor to the extent the law defines those roles. We process data only as needed to perform the Contract, keep it no longer than necessary, and limit access to those who need it.

We will not disclose personal data to third parties other than processors needed to run the service (for example email delivery and hosting), our accountant for tax records, HMRC where required by law, and team members on a need-to-know basis. We will never sell your data or share it with marketing partners.

For full detail see our Privacy notice. Privacy contact: sales@valleyupholstery.co.uk. You also have the right to complain to the Information Commissioner's Office.

Neither party shall be liable for any failure or delay in performing their obligations where such failure or delay results from any cause beyond the reasonable control of that party. Such causes include, but are not limited to: power failure, internet service provider failure, industrial action, civil unrest, fire, flood, storms, earthquakes, acts of terrorism, acts of war, governmental action or any other event beyond the control of the party in question.

No waiver by us of any breach of these Terms and Conditions by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

If one or more of these Terms and Conditions is found to be unlawful, invalid, or otherwise unenforceable, that / those provisions shall be deemed severed from the remainder of these Terms and Conditions (which will remain valid and enforceable).

This Agreement shall be governed by and interpreted according to the law of England and Wales and all disputes arising under the Agreement (including non-contractual disputes or claims) shall be subject to the exclusive jurisdiction of the English and Welsh courts.